Hotel information

Things to know

before your arrival

Pets

We would like to inform our guests that pets are not allowed in our hotel.

Check-In

Check-in is possible from 2 p.m. on the day of arrival. If you arrive after 10 p.m., please let us know in advance.

In order to speed up the check-in, we ask you to have your ID cards and also vouchers ready from travel agency guests.

If you want to check in before 2 p.m., we ask you to inquire by phone or email in advance whether this is possible.

If you have booked directly, an arrival (demands on availability) is already possible between 8 a.m. and 11 a.m.

If you have booked through a booking portal or travel agency, you are welcome to book early check-in for a fee.

Wildschönau-Card

The WildschönauCard is included in every booking.

This includes free services such as gondola lifts, public outdoor swimming pool, entrance fees, etc. in summer and guided (snowshoe) hikes, etc. in winter. You can find more information on our summer and winter pages.

We ask for your understanding that the card can only be issued at check-in.

Key-Card / Room key

At check-in you will receive a magnetic card as a room key. This opens the front door, the ski cellar and your room and is required for the power release in the room.

If the card is lost or you would like to buy it as a souvenir, we charge a fee of EUR 4.

Telephone

There is a telephone in each of our rooms.
To call outside the hotel, please dial "0" for the office, then the area code, for Germany for example, "0049" and leave out the zero in the area code.

Our rooms are also accessible via direct dialing. The rooms can be reached at our telephone number and the respective room number, i.e. for room 501, eg +43 5339 8844 501. Internally, you can reach each room with the respective number free of charge.

Breakfast /Dinner

The breakfast buffet is available from 7:30 a.m. to 10:00 a.m.

We serve a rich breakfast buffet with freshly baked bread (rolls, pastries, bread) as well as sausage, cheese, spread sausage, hazelnut cream, honey, various jams, orange juice, milk, yoghurt, fruit, etc.
We also serve coffee, tea, cocoa, cappuccino or latte macchiato at no extra charge!


You can have dinner from 6:00 p.m. to 8:00 p.m.

We serve a 4-course menu including a salad buffet consisting of soup, starter, two main courses to choose from and a dessert.
You can easily choose the menu you want at breakfast!

Wellness

The wellness area is available to our guests from 3:00 p.m. to 8:00 p.m.

We ask for your understanding that access is only permitted from the age of 12.
Our wellness area is a "textile-free zone", so we ask you not to wear swimwear.

Check-Out

Check-out should be done by 10:00 a.m. on the day of departure.

In order to avoid possible waiting times on days when there is an increased number of guests changing, we ask you to do the payment in advance (possibly on the evening of the previous day).