Worth knowing

before your arrival


We would like to inform our guests that pets are not allowed in our hotel.


Check-in is possible from 14:00 on the day of arrival. If you arrive after 22:00, please inform us in good time.

In order to speed up check-in, we kindly ask you to have your identity cards and, in the case of travel agency guests, your vouchers ready.

If you would like to check in before 2:00 p.m., please enquire by telephone or e-mail whether this is possible.

If you have booked directly, arrival is possible between 08:00 and 11:00 (subject to availability).

If you have booked via a booking portal or travel agency, you are welcome to book early check-in for a fee.


The WildschönauCard is included in every booking.

It includes free services such as cable cars, open-air swimming pool, entrance fees, etc. in summer and guided (snowshoe) hikes, etc. in winter. You can find more information on our summer and winter pages.

We ask for your understanding that the card can only be issued at check-in.

Key-Card / Room key

At check-in you will receive a magnetic card as a room key. This opens the front door, the ski cellar and your room and is required for the electricity release in the room.

If the card is lost or you would like to purchase it as a souvenir, we charge a fee of EUR 4,00.

Room telephone

There is a telephone in each of our rooms.
To call outside the hotel, please dial "0" for the exchange, then the area code e.g. for Germany "0049" and please leave out the zero in the area code.

Our rooms can also be reached by direct dial. You can reach the rooms under our telephone number and the respective room number, e.g. for room 501 +43 5339 8844 501. Internally, you can reach every room with the respective number free of charge.

Breakfast buffet / Dinner

The breakfast buffet is available from 07:30 to 10:00.

We serve a rich breakfast buffet with freshly baked bread (rolls, pastries, bread) as well as sausage, cheese, spreadable sausage, hazelnut cream, honey, various jams, orange juice, milk, yoghurt, fruits, etc..
In addition we serve coffee, tea, cocoa, on request also cappuccino or latte macchiato without extra charge!

You can have dinner from 18:00 to 20:00.

We serve a 4-course menu incl. salad buffet consisting of soup, starter, a choice of two main courses and a dessert.
You can conveniently choose your desired menu at breakfast!

Wellness area

The wellness area is available to our guests from 3:00 pm to 8:00 pm.

We ask for your understanding that access is only permitted from the age of 12.
Our wellness area is a "textile-free zone", we therefore ask you not to wear swimwear.


Check-out should take place by 10:00 a.m. on the day of departure.

In order to avoid possible waiting times on days of an increased change of guests, we kindly ask you to check-out in good time (possibly already on the evening of the previous day).